Terms & Conditions
At Nyvee9, we are committed to delivering your jewelry safely and promptly. Each order is packaged with care to ensure it reaches you in perfect condition.
1. Order Processing
- Orders are typically processed and dispatched within 3–7 business days after successful payment confirmation.
- Processing times may vary during peak seasons, new launches, or promotional periods.
- Once your order is shipped, you will receive an email or SMS notification containing the tracking details.
2. Shipping Method and Delivery
- All orders are shipped via trusted courier partners to ensure safe and reliable delivery.
- Standard delivery timelines may vary between 3–10 business days, depending on your location.
- Delivery delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or regional restrictions.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
- Any promotional or free shipping offers will be clearly mentioned on our website during applicable periods.
4. Prepaid Orders
- All orders on www.nyvee9.com are prepaid only.
- We currently do not offer Cash on Delivery (COD) as a payment option.
- Orders are processed only after successful payment through our secure payment gateway.
5. Incorrect or Incomplete Address
- Please ensure that your shipping address, pin code, and contact details are accurate before placing the order.
- Nyvee9 will not be responsible for non-delivery or delays caused due to incorrect or incomplete address details provided by the customer.
6. Order Tracking
- Once dispatched, you can track your order using the tracking link shared via email or SMS.
- For any issues related to shipment or delivery status, please contact us at info@nyvee9.com with your order number.
7. Damaged Packages
- If your order arrives damaged, please contact us within 48 hours of delivery with photos and order details at info@nyvee9.com.
- We will review your claim and assist with a refund as per our Return & Refund Policy.
8. Contact Us
For any shipping-related queries, please reach out to our support team:
Email: info@nyvee9.com
