Refund and Returns Policy
Effective Date: October 6, 2025
Last Updated: October 6, 2025
At Nyvee9, we take pride in offering premium silver jewelry that meets the highest standards of design and quality. Each order is handled with utmost care, and we ensure that every piece reaches you in perfect condition.
Please review our policy carefully before making a purchase –
- Order Cancellation
- Once an order has been placed, it cannot be cancelled, modified, or refunded for reasons other than product damage.
- Please review your order carefully before confirming the purchase.
- Return Eligibility
- We only accept returns if the product received is damaged or defective.
- To be eligible for a refund, you must contact us within 48 hours of delivery at info@nyvee9.com, attaching unboxing photos and order details as proof of damage.
- Returned items must be unused, unworn, and in their original packaging.
- Once the returned item is verified and approved, a refund will be issued to your original payment method.
- Refunds
- Refunds are issued only for damaged or defective products.
- Refunds will be processed to the original mode of payment within 7–10 business days after approval.
- Shipping charges are non-refundable.
- No Exchange or Replacement
- We do not offer product exchanges or replacements under any circumstances.
- Each item is carefully inspected before dispatch to ensure quality and accuracy.
- Payment Terms
- All orders on www.nyvee9.com are prepaid only.
- We currently do not offer Cash on Delivery (COD) as a payment option.
- Non-Returnable Items
The following products are non-returnable and non-refundable (unless damaged upon arrival):
- Customized or personalized jewelry
- Contact Us
For refund-related concerns or product damage claims, please reach out to us at:
📩 Email: info@nyvee9.com
We’ll ensure your query is handled promptly and with care.
